Legal Guarantee of Conformity

Legal Guarantee of Conformity

All products purchased on Glamood by consumers are covered by the legal guarantee of conformity provided for under the Italian Consumer Code.

This guarantee is free of charge and applies automatically. You do not need to activate it or register your product. As the seller, Glamood is your point of contact for assistance requests.

For further information, visit the European Union’s Your Europe page on legal guarantees.

Who is covered?

The guarantee described on this page applies to consumers, meaning individuals who purchase for purposes outside their trade, business, craft or profession.

Purchases made for professional or business purposes are subject to the separate rules applicable to those transactions.

How long does the guarantee last?

Glamood is responsible for any lack of conformity that existed at the time of delivery and becomes apparent within two years of delivery.

Unless proven otherwise, any lack of conformity that becomes apparent within one year of delivery is presumed to have existed at that time, unless this presumption is incompatible with the nature of the product or the defect. After the first year, the consumer must demonstrate that the lack of conformity existed at delivery.

Under Italian law, legal action to enforce remedies for defects not fraudulently concealed by the seller is subject to a limitation period of twenty-six months from delivery.

What is a lack of conformity?

A product may lack conformity if, for example, it:

• does not match the description or characteristics agreed upon at the time of purchase;

• is not suitable for the purposes for which products of the same type are normally used;

• does not have the quality, performance or durability that can reasonably be expected, taking into account its nature and the information provided;

• is not suitable for a particular purpose that the consumer made known to the seller and that the seller accepted.

What are your rights?

If a product lacks conformity, you are entitled to have it brought into conformity free of charge through repair or replacement.

You may choose between these remedies unless your chosen remedy is impossible or would impose disproportionate costs compared with the other. Repair or replacement must be completed within a reasonable time and without significant inconvenience.

In the circumstances provided for by law, you may obtain a proportionate price reduction or terminate the contract by returning the product for a refund. This may apply, for example, if bringing the product into conformity is refused or not carried out correctly, if the defect remains after an attempt to remedy it, or if the defect is sufficiently serious.

You are not entitled to terminate the contract if the lack of conformity is minor.

What is not covered?

The guarantee does not cover normal wear and tear or damage caused by accidents, improper use, or washing, storage or maintenance that does not follow the instructions provided.

For example, normal wear to soles and heels resulting from use does not in itself constitute a lack of conformity.

Alterations or repairs carried out by third parties are not covered where they caused the reported problem. Such work does not automatically invalidate the guarantee for unrelated defects.

How can you request assistance?

1. Contact Glamood Customer Service using the contact details available on the website. Provide your order number or other information that allows us to identify your purchase.

2. Describe the problem and when it became apparent. If possible, attach photographs of the product and the defect.

3. Customer Service will provide instructions for assessment and any necessary return.

4. Following assessment, your request will be handled using the remedies provided for by law.

Where the defect is covered by the legal guarantee, Glamood will bear the necessary costs of the remedy, including shipping and transport.

Do you need proof of purchase?

Yes. For online orders, you may provide your order number or purchase confirmation. Other suitable evidence establishing the purchase and delivery date is also accepted.

Does the guarantee apply to outlet, sale and promotional products?

Yes. New products purchased at a discounted price benefit from the same legal guarantee.

A specific deviation from the conformity requirements will not constitute a lack of conformity if you were specifically informed of it at the time of purchase and expressly and separately accepted it.

Is this different from the manufacturer’s warranty?

Yes. Any commercial warranty offered by the manufacturer is additional to the legal guarantee. It does not replace it or restrict your rights against the seller.

Is this different from the right of withdrawal?

Yes. The legal guarantee concerns a lack of conformity. The right of withdrawal allows you to return a distance purchase within the applicable period, even if the product is not defective.

The expiry of the withdrawal period does not prevent you from requesting assistance for a defect covered by the legal guarantee.

All mandatory consumer rights under applicable law remain unaffected.